Browser problems
A browser can be defined as a software program that is used to display and interact with various types of Internet resources available on the World Wide Web. Netscape, Mozilla and Internet Explorer are a few common browsers used for visiting websites
Troubleshooting typical problems of browsers
Browsers are created in more than one programming languages. It has added plugins and inputs of machine learning software that can lead to a few errors.
Common browser-related problems that are encountered while working with Digital Certificate Manager (DCM) are:
- Sometimes a version of Microsoft Internet Explorer may skip accepting a website's SSL certificate causing errors in loading a web page. Beginning a new browser session for Internet Explorer easily solves the problem.
- The browser's selection list of the Internet Explorer does not display the selected client/user certificates. The browser is programmed to only show certificates that are published by the trusted CA, that reaffirms the site you are using is a secure site.
A CA should issue certificates to the browser's key database, without restrictions for secure and user approved applications. In such cases, it is imperative that the user should be signed on the PC with an administrative account. Logging in with an administrative account assigns the same user name with which the user certificate is published. For a normal user, you would need to get another user certificate from the system. To avoid this, the system administrator must confirm that the certificate store (key database) still trusts the CA that signed the user and system certificates.
- A typical browser problem seen in the Internet Explorer is that in spite of the browser receiving the CA certificate, the certificate is not registered on the disk. The reason maybe that website may have encrypted features certificates that are not yet trusted by the Internet Explorer browser. In this case, you may have to choose the location on your PC.
Other smaller problems encountered by browsers, are handled by a small workaround:
- Sometimes clicking the Back button on a browser during entry of data in the user interface results in a loss of data in the field. In such cases, it is better of not using the 'Back and Forward' tabs provided by the browser. Browsers are provided with independent maneuvering selections to navigate from one window to another.
- This problem is typical to Mozilla browsers. Mozilla browsers work with the minimum of memory; sometimes the browser may truncate entries that exceed 50 characters in length. This may cause a troublesome problem if the user needs to select a unique item that may include 50 characters
In such cases, it is better using naming conventions that ensure uniqueness up to 50 characters. If such a task is not comprehendible, you can use the Internet Explorer browser to perform certain tasks.
- Another problem seen in a Mozilla browser is errors in drop-down lists and pop-up menu, which are not display within the browser window. To solve such a problem, you ca manually use the down arrow (V) on your keyboard to scroll the list and view all available tasks associated with the user.
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